FAQ
Got questions? You’ll find answers here about sizing, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out - we’re always happy to help.
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How do I find the right size for me?
You can find your best fit using our size chart HERE
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Why do I only see Canadian pricing?
Our site defaults to Canadian dollars, but you can switch currencies in the top right corner. If you don’t see your currency, just email us and we’ll help sort it out.
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What is your return and exchange policy?
Please refer to our return and exchange policy HERE
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Do you offer international shipping?
Please refer to our shipping policy HERE
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What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept digital wallet options such as Apple Pay, Google Pay, and other similar platforms, as well as AfterPay.
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How long will it take for my order to arrive?
Delivery times within Canada range from 5 business days to 2 weeks. This can take longer during the holidays. Please note that international orders may take longer due to customs processes and location factors. If you're purchasing something for a specific event, please consider these timelines when making your order. For pre-order items, please consult the listing for details on production times.
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Can I track my order's shipping status?
Automatic tracking is provided for all parcels shipped within the US and internationally. However, Canadian parcels shipped using the standard option do not come with tracking by default. You have the option to add tracking during the checkout process.
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My order didn't arrive. What do I do?
Once your order has shipped, we are not responsible for any lost or stolen packages during transit. If your tracking number indicates that your package has been delivered but you haven't received it, please allow an additional 2-3 days for delivery before reaching out to your local carrier for further assistance.
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What materials are used in your clothing items?
We prioritize natural materials in our creations, incorporating organic cotton, tencel, denim, ahmisa silk, farm hide leather and linen into our designs.
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Do you offer gift cards?
Yes! We are happy to offer gift cards, they can be found HERE. Please note that discount codes and sales do not apply to purchases of gift cards.
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Can I cancel or modify my order after it's been placed?
Please refer to our cancellation policy HERE
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Do you offer discounts for bulk or wholesale orders?
We do provide wholesale pricing to independent boutiques. Please contact us for more information.
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Are your products ethically sourced or eco-friendly?
We focus on using thoughtfully sourced, lower-impact materials wherever possible. Our designs feature a range of materials, including organic cotton, tencel, denim, ahimsa silk, farm hide leather and linen, all chosen with sustainability in mind.
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How do I care for and wash the clothing items?
While specific care instructions are included with each item, we generally recommend washing your garments in cold water and opting for line drying. This helps extend their lifespan and aligns with our commitment to environmental responsibility.
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Do you have a physical store I can visit?
Connally Goods operates exclusively as an online store.
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Are your clothing items pre-shrunk?
While we strongly advise checking the care instructions provided for each item, as a general guideline, our fabrics are preshrunk. For both extended garment lifespan and environmental considerations, we suggest washing your items in cold water and choosing to line dry them.
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Do you offer customization or personalization options?
See our customization policy HERE
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Are there any upcoming sales or promotions?
Keep up to date with all things Connally Goods and signup for our monthly newsletter. You can also follow us on Instagram to hear all about what’s in the works.
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What is your email or customer support contact for inquiries?
You can reach out to us with any inquiries or customer support needs at hello@connallygoods.com. We're here to assist you!